Last updated: 10 December 2025
1. Introduction
At Sydney Arborist Solutions, we are committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website or enquire about arboricultural consulting, tree assessment, and report services.
Last updated: 10 December 2025
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide when you:
- Submit a contact or quote request form
- Request an arborist report, consultation, or site assessment
- Contact us by phone or email
- Provide photos, plans, reports, or site documentation for assessment
- Discuss project, council, strata, or property details relevant to a scope
2.2 Information Collected Automatically
When you visit our website, limited technical information may be collected automatically, including:
- IP address
- Browser type and device information
- Pages viewed and access times
- Referral, analytics, and form interaction information
3. How We Use Information
We use information for purposes connected with operating our website and providing arboricultural consulting services, including:
- Responding to enquiries and preparing quotes
- Assessing the requested report or consultation scope
- Arranging site inspections and service communications
- Preparing and delivering professional documentation
- Maintaining business records and complying with legal obligations
- Improving website performance, usability, and security
4. Disclosure of Information
We may share information only where reasonably necessary, including with:
- Service providers who help operate our website, email, forms, and systems
- Professional advisors, insurers, or legal representatives
- Councils, project teams, owners, strata managers, or authorities where you ask us to support an application or assessment
- Government or regulatory bodies where required by law
We do not sell personal information to third parties.
5. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No internet transmission is completely secure, so information submitted online is provided at your discretion.
6. Access, Correction, and Complaints
You may request access to personal information we hold about you or ask us to correct inaccurate information. You may also contact us if you have a privacy concern or complaint.
7. Cookies and Analytics
We may use cookies, analytics, and similar technologies to understand website usage, improve performance, and measure enquiries. You can adjust cookie settings in your browser.
8. Changes to This Policy
We may update this Privacy Policy from time to time by publishing the updated version on this page.
9. Contact Us
If you have questions about this Privacy Policy, contact us:
- Email: info@sydneyarboristsolutions.com.au